Legal
This Refund Policy explains refunds, cancellations, chargebacks, and the statutory right of withdrawal for Hostishere digital hosting services including VPS, dedicated servers, IP addresses, setup work, and related infrastructure services.
Hostishere provides digital hosting and infrastructure services. Due to the nature of instantly provisioned digital services, payments are generally non-refundable once a service has been activated, provisioned, delivered, or used.
Refunds may be granted at our discretion in cases such as duplicate payments, billing errors, or situations where a service could not be delivered due to an issue on our side.
Consumers located in the European Union may generally have a statutory right to withdraw from an online contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day the contract was concluded.
To exercise your right of withdrawal, you must inform us by a clear statement, for example by email.
For digital services such as VPS, dedicated servers, hosting services, IP addresses, software licenses, setup work, or other immediately provisioned services, the right of withdrawal may expire early.
This applies if you expressly agree that we begin providing the service before the withdrawal period has expired and you acknowledge that you lose your right of withdrawal once the service has been fully performed or provisioned.
By placing an order for a service that is provisioned immediately, you acknowledge that your statutory right of withdrawal may be limited or expire early where permitted by applicable law.
Hosting services involve immediate allocation of technical resources such as CPU, RAM, storage, bandwidth, IP addresses, licensing, and network capacity.
Once these resources are assigned or made available to you, the service is considered provisioned. Therefore, refunds are usually not available after activation unless required by law or approved by us on a case-by-case basis.
Refunds are not provided for services that have been suspended, limited, or terminated due to abuse, fraud, spam, phishing, malware, DDoS activity, illegal content, chargeback abuse, or violations of our Terms of Service.
Setup fees, custom configurations, software licenses, IP address allocations, domain-related services, and manually performed work may also be non-refundable.
Cryptocurrency payments are generally non-refundable due to the irreversible nature of blockchain transactions, unless required otherwise by applicable law.
If you believe you were charged incorrectly or made a duplicate payment, please contact us as soon as possible.
Verified billing errors or accidental duplicate payments may be refunded to the original payment method where technically possible.
You may cancel your service through the client portal or by contacting support. Cancellation prevents future renewals but does not automatically create a refund for the current billing period.
Services remain active until the end of the paid billing period unless terminated earlier due to abuse, non-payment, or policy violations.
If you open a chargeback or payment dispute without contacting us first, we may suspend or terminate affected services to prevent fraud and financial abuse.
Chargeback fees or administrative costs caused by unjustified disputes may be added to your account where permitted by law.
To request a refund or exercise your right of withdrawal, contact us by email: [email protected]
Please include your full name, account email, order number or invoice number, service name, and a short explanation of your request.
If you validly withdraw from a contract, we will refund payments received from you for the affected service, unless the right of withdrawal has expired early or the service has already been provisioned with your prior consent.
Refunds are normally issued to the original payment method. Processing times may depend on the payment provider.
If you wish to withdraw from the contract, you may fill out this form and send it back to us.
To:
Hostishere.com
Gensel & Neufeld GbR
c/o Block Services
Stuttgarter Str. 106
70736 Fellbach, Germany
Email:
[email protected]
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):
______________________________________________________
______________________________________________________
Ordered on (*) __________________ / received on (*) __________________
______________________________________________________
Name of consumer(s)
______________________________________________________
Address of consumer(s)
______________________________________________________
Signature of consumer(s) only if submitted on paper
_________________________
Date
(*) Delete as appropriate.
We may update this Refund Policy at any time. The latest version is always available on this page.
Continued use of our services after changes means you accept the updated policy.