Privacy Policy

1. Data Controller & Contact

Hostishere.com is operated by Gensel & Neufeld GbR (c/o Block Services, Stuttgarter Str. 106, 70736 Fellbach, Germany). Contact: [email protected].

2. Data We Collect

We collect personal data when you register, use services, or contact support. This includes account details, billing data, email address, IP addresses, and technical usage data. Server logs are generated automatically for security and system stability.

3. IP Addresses & Network Data

IP addresses are processed for security, abuse prevention, and service operation. Logs may include timestamps, connection metadata, and assigned IPs. IP addresses may change due to technical or operational requirements. Temporary storage may occur for security and abuse investigation purposes.

4. Server Logs

Access logs are automatically generated when using our services. These include IP address, browser type, operating system, request time, and accessed resources. Logs are stored temporarily and deleted or anonymized unless required for security or legal investigations.

5. Cookies & Tracking

We use essential cookies for authentication, security, and session management. Optional cookies (analytics or preferences) are only used with consent. You can disable cookies in your browser at any time.

6. Account Data

When creating an account, we process registration data, login credentials, service usage, and billing history. This is required to provide hosting services.

7. Payment Processing

Payments are processed via third-party providers. We do not store payment credentials. Only necessary transaction metadata is received for billing purposes.

8. Third-Party Services

We use external providers for infrastructure, payment processing, email delivery, and security protection. These providers process data under applicable data protection agreements.

9. Legal Basis (GDPR)

Processing is based on GDPR Article 6: contract performance, legal obligations, legitimate interest (security, abuse prevention, system stability), and consent where applicable.

10. Data Retention & Deletion

Data is stored only as long as necessary for service provision or legal obligations. After service termination, data may be retained for up to 7 days for recovery purposes, then permanently deleted unless legally required otherwise. Users may request full deletion at any time.

11. Data Security

We use encryption, access controls, monitoring systems, network isolation, and backup procedures to protect data against unauthorized access, loss, or abuse.

12. Communications

Support messages via email, live chat, or ticket system may be stored for quality assurance and service tracking. Data is retained only as long as necessary.

13. User Rights

You have the right to access, correct, delete, restrict processing, and request portability of your data. You may withdraw consent at any time and file a complaint with a supervisory authority.

14. Abuse Prevention & Network Security

We actively monitor for abusive or harmful activities including DDoS attacks, malware distribution, botnets, phishing, spam, fraud, or unauthorized network usage.

In case of abuse, we may apply immediate technical measures without prior notice. This may include service suspension, IP blocking, traffic filtering, rate limiting, or null routing.

Abuse reports can be submitted to: [email protected]

15. Reporting of Terrorist Content (EU Regulation 2021/784)

In accordance with EU Regulation 2021/784, users may report suspected terrorist content hosted on our services.

Reports can be sent to: [email protected]

Reports are accepted in German or English. Valid reports will be reviewed promptly. Content confirmed as terrorist content under applicable law may be removed or disabled immediately, and associated accounts may be suspended or terminated.

16. Changes to This Policy

We may update this Privacy Policy at any time. The latest version is always available on this page. Significant changes will be communicated where appropriate.